Spotlight

Spotlight focuses on features and ideas that benefit XenDirect end users and others using online registration systems. Bookmark this page or add the RSS feed to your daily news, and discover ideas that focus on continuing education!

5 Ways to Use GIFs in Continuing Education

By | Marketing | No Comments

You have to admit that GIFs are pretty awesome. They can convey an emotion, a sentiment, or even just some humor in the blink of an eye. Studies show that people learn better when they see an idea or concept visually. And who doesn’t love GIFs? These days, they’re everywhere: Facebook, Twitter, Tumblr….they move fast and pack a punch of emotion into every image!

Read More

Xenegrade Announces Major Upgrade to Student Registration Management System

By | Press & News | No Comments

Sarasota, Florida, February 24, 2020: Xenegrade proudly announces an upcoming upgrade to their student registration management system known as XenDirect. This newest release, XenDirect Release 3, will be premiered at their user conference taking place in Nashville in mid-May. This upgrade has been in beta trials since last fall, and the company is excited for its launch and introduction to their clients.

Read More

Who’s On First?

By | Managing | No Comments

When trying to provide timely and efficient customer service, Abbott and Costello may have stated it better than anyone else: “Who’s on first?” How do you determine when and who gets your attention first when there are numerous customers that need your assistance, and the cast of characters varies? Your decision of who is on first should be based on the priorities of your organization and of you as an effective manager. However, the decision is not always simple. Let’s take a look at some of these characters and how they may affect your customer service decision, and ultimately, your decision of who is on first.

Read More

Myths of Customer Service

By | Managing | No Comments

Customer service is important. Arguably, not many will disagree with that statement. There is an adage that states, “If you don’t take care of your customers, someone else will.” If you are not doing what it takes to ensure customer loyalty, sooner or later the “greener pastures” of a competitor will catch their eye. Now, within the ebb and flow of any business cycle, some customers will always be looking or leaving. No matter how great the product or company, there will be some percentage of customers looking for a better fit, more features, better service, etc. Sometimes, customers just get bored and want a change for change sake alone.

Knowing there will always be a certain amount of fluidity within your customers is helpful to reduce panic over these defectors. However, many of these customers in potential transition can and should be saved from leaving. Customer service is the glue that can keep many of them from looking for those “greener pastures”. If it is true that customer service is important then why do so many companies miss on this concept? Answer: there are many myths that get in the way and hinder customer service. Let’s examine a few of these.

Read More