Following a consistent process of record management can result in accurate and consistent data. When it comes to student registrations, accuracy and consistency are of ever-increasing importance. But what about speeding up the process? That’s where Smart Workflows come in.
InSight reporting is a highly flexible and dynamic reporting feature that dramatically goes past the normal reporting options users are accustomed to. From standard reports to dynamic dashboards, InSight provides a level of data reporting unsurpassed in the student registration market.
The Send Email feature in Release 3 builds upon a solid foundation from the prior release and adds more user flexibility and options. Whether sending one email or many, the user has numerous options for using Send Email for both marketing and for business transaction emails.
Merge templates allow a user to create and format text into two different sections of a merge report. Embedded between the two text areas are instructor contractual specifics…
Sarasota, Florida, February 24, 2020: Xenegrade proudly announces an upcoming upgrade to their student registration management system known as XenDirect. This newest release, XenDirect Release 3, will be premiered at their user conference taking place in Nashville in mid-May. This upgrade has been in beta trials since last fall, and the company is excited for its launch and introduction to their clients.
When trying to provide timely and efficient customer service, Abbott and Costello may have stated it better than anyone else: “Who’s on first?” How do you determine when and who gets your attention first when there are numerous customers that need your assistance, and the cast of characters varies? Your decision of who is on first should be based on the priorities of your organization and of you as an effective manager. However, the decision is not always simple. Let’s take a look at some of these characters and how they may affect your customer service decision, and ultimately, your decision of who is on first.
Customer service is important. Arguably, not many will disagree with that statement. There is an adage that states, “If you don’t take care of your customers, someone else will.” If you are not doing what it takes to ensure customer loyalty, sooner or later the “greener pastures” of a competitor will catch their eye. Now, within the ebb and flow of any business cycle, some customers will always be looking or leaving. No matter how great the product or company, there will be some percentage of customers looking for a better fit, more features, better service, etc. Sometimes, customers just get bored and want a change for change sake alone.
Knowing there will always be a certain amount of fluidity within your customers is helpful to reduce panic over these defectors. However, many of these customers in potential transition can and should be saved from leaving. Customer service is the glue that can keep many of them from looking for those “greener pastures”. If it is true that customer service is important then why do so many companies miss on this concept? Answer: there are many myths that get in the way and hinder customer service. Let’s examine a few of these.
WARNING: Following the practices in this article may be hazardous to your printer’s health, your ink cartridge budget, and the life expectancy of trees. Please continue at your own risk.
Even though digital documents began in the 1950’s, they became available to most offices in the 1980’s with the development of the personal computer. Users could finally create and share digital information without the use of any print material of any type. At the same time, however, the rise in the use of digital printers grew at an amazing rate side by side personal computers. After almost thirty years of designing and developing student registration systems, I am always amazed at how often digital data is printed and distributed. The process seems counterproductive to me. During a recent meeting with a customer, however, the front office staff finally helped me understand the error in my thought process and why it is important to print everything. Here is a summary of what I learned.