That means training should be aligned with how people use the registration system. Registrars need different training than finance staff. Program coordinators need different training than system administrators. Reporting users need different training than front-line support…
Read MoreRegistrations alone don’t ensure success. Improving student engagement in non-credit programs requires a strategy that connects learners before, during, and after a course. Merely getting a student registered for a course is only half the…
Read MoreNo matter your industry, your employees must constantly develop new skills to benefit both their current roles and the long-term goals. Likewise, they must hone their core competencies to better fulfill their current duties and…
Read MoreThe use of online, ticket based systems for software support has been growing consistently for years. It is convenient, timely, cost efficient, and provides a first-come, first-served queue environment that is appropriate for properly managed…
Read MoreWhen surveying any group of people, no one expects to get a 100% agreement on any topic. So when we reviewed the post-conference evaluations for the 2014 Xenegrade User Conference, we could not be more…
Read MoreRecently, I tweeted about the possibility of a new approach to corporate training. This topic has stuck with me and, with a desire to maintain and help others maintain the highest level of output; I…
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