Category

Apr 03

How Contract Training Can Help Your Team

~By Rick J. Stern | Corporate and Contract Training | Comments (0)

No matter your industry, your employees must constantly develop new skills to benefit both their current roles and the long-term goals. Likewise, they must hone their core competencies to better fulfill their current duties and…

Read More

Mar 28

How to Get the Best Results from an Online Support Center

~By Rick J. Stern | Training | Comments (0)

The use of online, ticket based systems for software support has been growing consistently for years.  It is convenient, timely, cost efficient, and provides a first-come, first-served queue environment that is appropriate for properly managed…

Read More

Mar 16

User Conference Earns 100% Recommendation

~By Rick J. Stern | Training | Comments (0)

When surveying any group of people, no one expects to get a 100% agreement on any topic.  So when we reviewed the post-conference evaluations for the 2014 Xenegrade User Conference, we could not be more…

Read More

Oct 11

Corporate Training Gone Right

~By Rick J. Stern | Training | Comments (0)

Recently, I tweeted about the possibility of a new approach to corporate training. This topic has stuck with me and, with a desire to maintain and help others maintain the highest level of output; I…

Read More