No matter your industry, your employees must constantly develop new skills to benefit both their current roles and the long-term goals. Likewise, they must hone their core competencies to better fulfill their current duties and…
Read MoreThe use of online, ticket based systems for software support has been growing consistently for years. It is convenient, timely, cost efficient, and provides a first-come, first-served queue environment that is appropriate for properly managed…
Read MoreWhen surveying any group of people, no one expects to get a 100% agreement on any topic. So when we reviewed the post-conference evaluations for the 2014 Xenegrade User Conference, we could not be more…
Read MoreRecently, I tweeted about the possibility of a new approach to corporate training. This topic has stuck with me and, with a desire to maintain and help others maintain the highest level of output; I…
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