Spotlight focuses on features and ideas that benefit XenDirect end users and others using online registration systems. Bookmark this page or add the RSS feed to your daily news, and discover ideas that focus on continuing education!

Feb 28

How to Improve Your Student Registration Process

~By Rick J. Stern | Career

The student enrollment process is often known for being time-consuming and confusing for many students. However, with advances in technology, this process has become simpler and more streamlined. By implementing a digital system for student registration, you can improve the experience for your students, along with your staff. Implement Digital Forms and Submissions Fewer people…

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Feb 26

Xenegrade Announces Major Upgrade to Student Registration Management System

~By Rick J. Stern | Press & News

Sarasota, Florida, February 24, 2020: Xenegrade proudly announces an upcoming upgrade to their student registration management system known as XenDirect. This newest release, XenDirect Release 3, will be premiered at their user conference taking place in Nashville in mid-May. This upgrade has been in beta trials since last fall, and the company is excited for…

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Sep 06

Who’s On First?

~By Rick J. Stern | Managing

When trying to provide timely and efficient customer service, Abbott and Costello may have stated it better than anyone else: “Who’s on first?” How do you determine when and who gets your attention first when there are numerous customers that need your assistance, and the cast of characters varies? Your decision of who is on…

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Sep 04

Myths of Customer Service

~By David Bennett | Managing

Customer service is important. Arguably, not many will disagree with that statement. There is an adage that states, “If you don’t take care of your customers, someone else will.” If you are not doing what it takes to ensure customer loyalty, sooner or later the “greener pastures” of a competitor will catch their eye. Now,…

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Jul 17

Why You Should Print Everything

~By Rick J. Stern | Managing

WARNING: Following the practices in this article may be hazardous to your printer’s health, your ink cartridge budget, and the life expectancy of trees. Please continue at your own risk. Even though digital documents began in the 1950’s, they became available to most offices in the 1980’s with the development of the personal computer. Users…

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Jul 10

6 Actions a Program Manager Should Do Weekly

~By Rick J. Stern | Career

The common idiom “if a thing is worth doing, it is worth doing well” comes to mind when thinking of a continuing education program manager’s job. Always striving to do more, do better, and improve the program. A lofty and impressive aspiration, but easier stated than reached. Adding a few weekly habits to your schedule…

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