All Posts By

Rick J. Stern

Xenegrade Announces Major Upgrade to Student Registration Management System

By | Press & News | No Comments

Sarasota, Florida, February 24, 2020: Xenegrade proudly announces an upcoming upgrade to their student registration management system known as XenDirect. This newest release, XenDirect Release 3, will be premiered at their user conference taking place in Nashville in mid-May. This upgrade has been in beta trials since last fall, and the company is excited for its launch and introduction to their clients.

Read More

Who’s On First?

By | Managing | No Comments

When trying to provide timely and efficient customer service, Abbott and Costello may have stated it better than anyone else: “Who’s on first?” How do you determine when and who gets your attention first when there are numerous customers that need your assistance, and the cast of characters varies? Your decision of who is on first should be based on the priorities of your organization and of you as an effective manager. However, the decision is not always simple. Let’s take a look at some of these characters and how they may affect your customer service decision, and ultimately, your decision of who is on first.

Read More

Why You Should Print Everything

By | Managing | No Comments

WARNING: Following the practices in this article may be hazardous to your printer’s health, your ink cartridge budget, and the life expectancy of trees. Please continue at your own risk.

Even though digital documents began in the 1950’s, they became available to most offices in the 1980’s with the development of the personal computer. Users could finally create and share digital information without the use of any print material of any type. At the same time, however, the rise in the use of digital printers grew at an amazing rate side by side personal computers. After almost thirty years of designing and developing student registration systems, I am always amazed at how often digital data is printed and distributed. The process seems counterproductive to me. During a recent meeting with a customer, however, the front office staff finally helped me understand the error in my thought process and why it is important to print everything. Here is a summary of what I learned.

Read More

6 Actions a Program Manager Should Do Weekly

By | Career | No Comments

The common idiom “if a thing is worth doing, it is worth doing well” comes to mind when thinking of a continuing education program manager’s job. Always striving to do more, do better, and improve the program. A lofty and impressive aspiration, but easier stated than reached. Adding a few weekly habits to your schedule could make a noticeable difference, especially with what really matters to your staff and your customers. Consider the benefits of these six actions when done on a weekly basis.

Read More

The Future Looks Bright Thanks to Data and Metrics

By | Metrics | No Comments

It’s the end of the course. Your students have gained knowledgeable insights and will utilize their data in the future. For many of these students, you will see them again, especially if your course part of a continuing education program meant to offer annual licenses or compliance. So, even though this is the end, it’s just the beginning. Fortunately, data can help you plan for the future. Whether your next course is next month or next year, time is of the essence. If you utilize a program such as XenDirect, all the data you need is right by your side. But which metrics are best for the future? Below we explore some simple features and reports that can offer a plethora of information and potential.

Read More

The Big Difference Between Retention and Growth

By | Metrics | No Comments

What is the goal of an educational course? To help your students pass and move forward to your next course? Not quite. To weed out students who can’t make the cut to focus on those with the most promise? Nope. Instead, it is to deliver the material in a way that improves knowledge retention and deters knowledge decay. To do this, you need to understand how a learner retains a course’s material.

Read More

Understanding the Difference Between Short-Term and Long-Term Metrics

By | Metrics | No Comments

Studying year-end metrics can help you on multiple levels. The first level is assessing the results of the course that was just completed. You will be able to gauge the course’s efficacy and how your students benefitted from the material. Such immediate insights are especially helpful for continuing education courses or courses administered by contract trainers. The second, however, involves looking at your course on a macro scale: its student base (target audience), the suitability of the materials, and much more. To truly understand where your course is heading, you need to know where it has been. You learn this by determining the appropriate metrics and gathering the applicable data.

Read More