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Training

How to Get the Best Results from an Online Support Center

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The use of online, ticket based systems for software support has been growing consistently for years.  It is convenient, timely, cost efficient, and provides a first-come, first-served queue environment that is appropriate for properly managed support. 

To some customers, however, it seems tedious, unrewarding, and is not detailed enough for their objectives.  Using a different approach, customers can improve their capabilities using online ticket support systems and acquire much better results than they believe they experience now. 

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User Conference Earns 100% Recommendation

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When surveying any group of people, no one expects to get a 100% agreement on any topic.  So when we reviewed the post-conference evaluations for the 2014 Xenegrade User Conference, we could not be more pleased to discover that 100% of the participants recommended the conference to other users.  That is satisfaction worth working for.

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Corporate Training Gone Right

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Since the desired outcome of corporate training is to create more knowledgeable, higher engaged employees, the corporation itself must first recognize the employees that they have working for them. Company loyalty is no longer an assumed characteristic of the workforce. Because of this fact, managers have to take advantage of new situations, such as addressing the “forgetting curve” of employees…

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