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Managing

Celebrating Administrative Professionals in Continuing Education

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Administrative Professional Day

My Aunt served for over 50 years as an Administrative Professional. She was a secretary in a large law firm. They had a nice tradition of taking the staff out to a special restaurant on Administrative Professionals Day. The law firm hired limos and all the lawyers and secretaries would join for a special luncheon at the same place each year. I know my Aunt always looked forward to this day as did the other secretaries in the office.

This might not be the right kind of celebration for your office, so we compiled a list of great ways to say thank you to your staff members that can be used on any day of the year.

  1. Your website pages are a great place to share your appreciation for staff members. Dedicating a portion of the website to celebrate staff is a nice way to share recognition. This is also true for your social media sites. A shout out post recognizing accomplishments that happen in the moment allows the world to recognize your staff’s achievements.
  2. Create a “Gratitude Tree”. This is a tree or object that allows your employees to do peer to peer recognition. Small notes of gratitude for a job well done can be attached to the tree and enjoyed by all. Placement of your gratitude tree can be almost anywhere employees gather. For design ideas on how to make a gratitude tree search Pinterest.
  3. Call a “Thank You Meeting”. Invite an employee into your office just to say thank you! Don’t discuss other issues just focus on their accomplishment and how you feel it was important.
  4.  Standing Ovation. In a previous management role, this was one of my favorites ways to say thank you. I would craft a certificate of appreciation for the employee and gather team members to join me in presenting the certificate with a standing ovation and song at the employee workspace. We all left energized and inspired ready to conquer the next tasks of the day. Back then I had a boom-box that would play an appropriate victory song. Now you could use your cell phone connected to a portable speaker for the occasion.
  5. Projects they love. Taking time to learn about what your employee love best at work can have huge payoffs.  Thank your employee for their accomplishment and ask them to help with a special project. By recognizing their unique strengths, creativity and contributions to the work that they do you can provide a vehicle for enhanced engagement and even greater works for this employee.
  6. Make an Introduction. Introduce your employee to a VIP in your organization. In your introduction explain to the VIP the employee’s contributions and have a suggestion of how the employee can help the institution or VIP with some current issue.
  7. The Gift of Education. What could be better than rewarding the employee with the time and investment for an educational opportunity. You are sending the message that you care and want to invest in their professional development and that they are an asset to your organization.

However, you choose to say thank you do it often. It is always more appreciated then we realize.

“Good manners are cost effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit.”  Letitia Baldrige

Letitia Baldrige was an American etiquette expert, public relations executive and author who was most famous for serving as Jacqueline Kennedy’s Social Secretary.

10 Signs Your Registration System Does Not Fit

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Ever try to cut a ripe tomato with a dull knife?  The aftermath is typically not attractive, the results are less than useful, and the amount of effort needed can be more than the outcome is worth.  Using an outdated student registration system can be described in these same terms.

Knowing the signs of an outdated student registration system benefits a manager as they strive to build their program and increase enrollment.  Minimally, the information discovered from a system review assists a manager in designing in-house processes that start to overcome some of the shortfalls of an existing registration system.  However, the information is also very valuable when building the case to replace an outdated registration system.

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The Sabotage Factor

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Implementing a new registration system successfully takes a great deal of preparation and planning, and part of that plan should cover helping staff deal with change.  Some staff may be excited about the change.  Most others will be supportive, yet anxious, and will follow along. 

But a small few, or possibly only one, will be highly reluctant to the change.  Even worse, they may be silently reluctant.  This is the reason to prepare for “The Sabotage Factor".

 

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Why “Partner” Is Not Just a Dance Term

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“Grab your partner by the hand, do-si-do to the promised land“ are not just lyrics for a popular square dancing song, they are also important words of wisdom for your Continuing Education Program.  Whether it is by joining forces with corporations, other schools, or local organizations, your CE program can truly benefit from having partners.

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Using Data for Analysis: What You Need to Know

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If you are utilizing an online learning platform, chances are you are also collecting data about a variety of components. Maybe you want to know about student demographics or perhaps you want to track the click-through rates of your web banners. Regardless of what data you are collecting, the question you should be asking is how I can properly analyze this data so it serves a greater purpose?

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What’s Trending in Online Education?

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Four months into 2014 and new trends continue to impact online education. While some of these trends are rollovers from the previous year, their ripples are still being felt, and some experts predict this may continue for years to come. Overcoming obstacles may prove challenging for some online education institutions, but by staying aware of them, you may be able to come out on top.

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How to Write an Engaging Online Course

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Think back to the days when you were a student. Remember how exciting it was to start a new class, only to end up enrolled in a semester snooze fest? Now think back to those few special classes you had where the material was riveting and the professor was outstanding. This is the type of experience you want to create when you are writing your online course.

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Do You Run Your CE Program Or… Does It Run You?

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No doubt about it…continuing education (CE) programs are rapidly gaining in popularity. Joel Shapiro, Associate Dean of Academics at Northwestern University’s School of Continuing Studies, calls it the “unbundling of education”, driven by MOOCs (massive online open courses) and smaller certificate courses, which employees readily choose with the goal of quickly adding crucial skills.

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