Implementing a new registration system successfully takes a great deal of preparation and planning, and part of that plan should cover helping staff deal with change. Some staff may be excited about the change. Most others will be supportive, yet anxious, and will follow along.
But a small few, or possibly only one, will be highly reluctant to the change. Even worse, they may be silently reluctant. This is the reason to prepare for “The Sabotage Factor".