Working with technology customers and continuing education organizations for over thirty-five years provides a great deal of insight into the skill level of continuing education staff. After reading support requests, reviewing suggestions, and providing classroom training for many of those years, it is clear that a majority of continuing education software users are very skilled at their jobs.
With the entrepreneurial nature of continuing education programs, becoming “street” smart is almost a requirement in order to get the job done. However, a few areas of need seem to reappear often enough to warrant consideration. If certain skills were refined, a very good employee can grow into a superb and highly valuable employee